Refund policy

In I S N O R E E, we want you to love your purchase. If for some reason you are not completely satisfied, review our policy below:

• We accept returns within 7 calendar days of receipt of the order.

• Items must be unused, unwashed, undamaged, with original labels and in their original packaging.

• We do not accept returns in jewelry (earrings, necklaces, rings, bracelets) for hygiene reasons, unless the product arrives defective.

• Sale, discount or limited edition items are final sale.

 Changes

• We accept exchanges by size or for another item of equal value, subject to availability.

• If the new item has a higher value, the customer must cover the difference.

• Shipping costs are non-refundable.

• The customer is responsible for sending the return, except in cases of our error or defective product.

• If you receive an incorrect or defective item, contact us within 48 hours of delivery with clear photos of the product.

• We will evaluate the case and offer replacement or refund as appropriate.

• Once the return is received and approved, the refund will be processed to the original payment method within 5-10 business days.

• We do not make cash refunds.

Write to us at [your customer service email] with:

• Order number

• Reason for the return

•  Photos (if applicable)